Every year, hundreds of babies born too soon or too sick begin their lives in the care of NICU specialists at Wellington Regional Hospital.
For families navigating this emotional journey, our small team of Cuddle Buddies provide a calm, caring presence in a highly specialised and often clinical environment, at a time when every ounce of support matters.
Why it matters
Families with babies in NICU often describe the experience as overwhelming and isolating. Cuddle Buddies offer reassurance and practical support in moments when parents may feel helpless or alone.
Meet Jo
Jo became one of the first volunteers in the NICU Cuddle Buddy programme.
I honestly didn’t think it could be a real role. But after looking into it, I realised how important it is - for babies, staff and families.
Whether it’s holding a tiny hand, restocking supplies, keeping the family lounge in order or simply sitting alongside anxious parents, Jo’s presence helps ease the emotional toll of NICU and gives nurses another layer of support.
The smallest act of kindness, like a smile or a cuddle, can bring so much comfort. I love that I’m able to support families when they need it most. One mum said, ‘You can be my family for now.’ Another asked me to hold her hand during an exam. That’s what we’re here for. When I leave the hospital, I feel content knowing I’ve helped, even just a little. It’s an honour to be part of something so special.
A parent's perspective
Amanda’s son Leo was admitted to NICU after an emergency c-section. She couldn’t visit him for 24 hours.
They didn’t just cuddle Leo - they comforted me too. NICU can be such an isolating and overwhelming place. Having someone cheerful to talk to, someone who helped me feel like I was still showing off my new baby, even though nothing had gone to plan, is something I’ll cherish forever. Thank you for holding both our hands when we were most vulnerable.
Is this the role for you?
If you’re gentle, calm and compassionate we’d love to hear from you.